Introducing hello24
We help companies build strong customer relationships through the world’s most popular messaging apps
Sell your products on top of WhatsApp
“Carry-out” your ordering, delivery, and checkout processes over WhatsApp with hello24’s cutting-edge artificial intelligence
Deploy marketing campaigns in seconds
Upload customer data bases and set up your campaigns with a couple of clicks.
Support your customers 24/7
Our AI-powered agent provides answers to your most frequently asked questions
Features
hello24’s C-Commerce Platform Features
Average increase in sales
Of all companies’ customer conversations can be automated
Open rate for hello24 message campaigns
Average user rating
Convert through chats
Unlock a whole new ‘live-commerce’ channel where the customers can directly interact through chat and checkout.
- A “Personal Salesperson” for everyone!
Proprietary AI engine with pre-built conversational flows e-commerce.
- Improve sales by enabling 2-click payment on the chat
Leverage our pre-integrated payment gateways.
- Boost revenue by recovering abandoned carts
Send customized message to customers on WhatsApp and recover abandoned carts smartly.
Conversation and Conversion in one place
A beautiful & intuitive UI that integrates messenger API’s with commerce backend. Bringing your product catalogue & checkout experiences into conversational journeys
- Talk to your customers on every channel – WhatsApp, and many more.
- Ability to view & modify customer order while chating.
- Save dozens of hours by automating customer queries.
- Keep track of crucial conversations with tags so that you can find them easily.
AI – driven customer engagement for positive marketing automation
Shorten lead-times and boost revenue using WhatsApp marketing.
- Sales qualification and funnel automation
Identify and qualify the most relevant leads.
- Cross-sell and up-sell at the right moment
Share relevant product messages on WhatsApp at right time, right place!
- Elevate retention with smarter automation
Tap into the power of targeted rewards, promotions and discounts with our conversational AI-driven engagement.
security
Enterprise Grade Security
ISO 27001:2013
ISO – Information Security Management certified systems
Encrypted Data-In-Trasit
SHA-256 Encrypted HTTPS
Access Controls
To protect against web exploits and bots
Storage Encryption
AES-256 encryption to protect cloud storagePricing
Engage
- Multi agent interface i Enables large support team with custom assignments, smart queues and more!
- Smart workflows i Chat automation for FAQ, Sales queries, etc.
- Customer segmentations
- Topic based agent routing i Route tickets to specific agents based on the conversation topic
- Bot-to-human handoffs
- WhatsApp Marketing i Scheduled broadcast for specific customer segments.
- Upto 5 agents
- Upto 25 messages per second
Excel
- All the features in ‘Engage’ plan, plus
- Shopify/Woocommerce Integrations
- Checkout on Chat i Payment Gateway integrations to collect payments within WhatsApp
- Unified customer view i Get integrated view of customer profile, last order details, customer tags.
- Abandoned Cart recovery
- Advanced AI engine
- Automated notifications i Order, Shipment & Back-in-stock notifications.
- 99.9% uptime
- Upto 25 agents
- Upto 250 messages per second
F.A.Q
Frequently Asked Questions
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What all can I do with the Shopify integration?
View the Shopify customer profile and order info of an ongoing chat session. View, edit, cancel, duplicate and create new Shopify orders within the hello24 dashboard.
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Can I manage Facebook & Instagram?
We support Facebook Messenger, post & ad post comments, Instagram post & ad post comments. Coming soon: Instagram DMs.
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What if I want to re-use a number? I already have a WhatsApp number to talk to my customers.
Yes you can re-use a number but you’d need to delete your existing WhatsApp account before we activate it as your Official WhatsApp API number.
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Once my number is activated, can I reinstall WhatsApp on my phone?
No. That would be like trying to install WhatsApp on 2 numbers. Once a number is setup on the API, it cannot be used on a phone.
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Does hello24 give me a number or may I set up my own number as my Official WhatsApp number?
Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.
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What is the Green Tick Mark?
Notable companies can qualify for the Verified Green Tick Mark. hello24 has partnered with official providers of the WhatsApp API.
Contact
Contact Us
Location:
Chennai, India.
Email:
Sales@hello24.in
Call:
+91 74111 77806